Shipping Terms for

Why isn't there tracking information for my order?

If you don't see any tracking data on your shipment as well as estimated delivery date has not yet passed, your package should still arrive when they're due. Yow will discover some common reasons why tracking details are unavailable on our Tracking Shipments Help page.

Why your order did not get free shipping.

Each items ordered plus the shipping address needs to be eligible for FREE Shipping. FREE Shipping page has more details in regards to what items and addresses are eligible.


To take advantage of FREE Shipping:

  • Place not less than $25 of eligible products inside of your Shopping Cart.
  • Proceed to checkout.
  • Ship your items to only one U.S. address.
  • Select "Group my items into as few shipments as possible" as your shipping preference.
  • Select FREE Shipping for your shipping speed. The transaction will be delivered within 3-9 business days after all of the items are available to ship (including pre-order items).
  • Place your order, and enjoy the free shipping!

International Shipping

We gladly accepts orders from all around the world. Available product lines, shipping rates and charges could vary according to delivery address for your order.

To see the shipping rate information specific for your order's destination, find your region.

There can be limitations on where and whether vendors offer international shipping. To find out more, visit our the vendors international shipping details page.

Your packages may very well be controlled by the customs fees and import duties of the nation where you've the transaction shipped. These charges are always the recipient's responsibility. For further details, read about Restrictions (which apply to all international shipments) and Import Fees Deposits within the resellers International shipping page.


The following items can be shipped to just about all destinations outside the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

* Note: Books that need special handling as they are extremely heavy (for example, multi-volume sets) will not be shipped outside of the U.S. Should this be so, it'll be noted within the product detail page.

Returns & Replacements

The aforementioned terms (including, if applicable, terms based on the Import Fee Deposit) also affect the shipment of any replacement product which could be shipped should there be an issue with the initial shipment. If you should return a product to us, you'll be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For additional information please utilize "Contact Us" form page.

Customs, Duties, and Taxes

You will be accountable for assuring the product can be lawfully imported to the destination country. When ordering the recipient will be the importer of record and should satisfy all guidelines in the destination country. Orders which are shipped to countries outside the United States may be controlled by import taxes, customs duties and charges levied by the destination country. The person receiving an international shipment may be subject to such import taxes, customs duties and costs, which are levied once a shipment reaches your country. Additional charges for customs clearance have to be borne by the recipient; we've no power over these charges and cannot predict whatever they could possibly be. Customs policies vary widely from country to country; make sure you get hold of your local customs office for more information. When customs clearance procedures are required, it can delays beyond our original delivery quotes. Find what you're shopping for now.